Business Unit Description
Retail Markets provides a full range of financial products and services to almost 11 million personal, business and wealth clients, as well as investment management services globally to retail and institutional clients.
CIBC Retail Markets has a broad distribution network serving clients through close to 1,100 branches, as well as CIBC Wood Gundy offices and President?s Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online and mobile banking and online brokerage, as well as to Canada?s second largest ABM network.
Relevant Job Criteria
The targeted start date for this position is June 27, 2011.
Starting base salary is: $33,250 plus Annual Incentive plan
Please note: Hours of operation are Monday to Sunday 7am to 1am, including holidays. This is a full time opportunity and you will be required to work 5 days in a week.
Job Overview
Are you a person who:
? Enjoys solving problems in an environment that provides world class customer sales and service?
? Can meet sales targets by recognizing opportunities and actively providing expert credit card servicing to customers and offer prompt, accurate information?
? Would find it rewarding to discover what matters to each client and provide them with solutions that they may not have considered?
Then you should consider joining the CIBC team as a Financial Services Representative. Representatives respond to incoming telephone inquiries and provide expert credit card servicing to customers and offer prompt, accurate and detailed information to internal and external customers through verbal communication. Representatives are accountable for resolving the client?s issue at the first point of contact. In a target-driven environment, representatives will present marketing offers and identify opportunities to enhance customer retention to ensure we maintain and grow our existing customer base, enhance the product offering and provide value-added servicing and sales opportunities.
We offer:
? An extensive training program with both classroom and on the job training
? Opportunities for employees to develop their skills and advance their careers in the financial services industry
? A comprehensive benefits package including Medical and Dental, Employee Stock Purchase Program, Pension, paid vacation and more!
Job Overview
? Minimum 2 years of experience providing exceptional customer service
? Minimum 1 year needs based sales experience in a targeted sales environment
? Excellent written and verbal communication skills in English and French
? Computer literacy in a Windows environment
? Experience fulfilling customer expectations while complying with policies, practices and procedures
? The ability to multi-task sufficient to manage multiple software programs and maintain accurate records in a fast paced environment
? Developed problem solving and decision making ability
? Demonstrated adaptability and flexibility in an ever changing environment
? Developed influential skills sufficient to promote or sell CIBC?s programs, policies, services and/or products to customers and resolve minor customer differences concerning procedures and practices
? Knowledge and experience in credit lending would be an asset
Location of Position(s)
Halifax
Skills
Retail ExperienceSalesService OrientationAccountabilityCommunicationEnglishFrenchRelationship BuildingResults OrientationTeamwork & PartneringView all jobs,career,vacancies Jobs in Nova Scotia